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1. Introduction Welcome to Fest Tickets, accessible at https://fest.pp.ua (the “Website”). These Terms and Conditions (“Terms”) govern your use of our ticket-selling and event-management platform (the “Service”). By accessing or using the Website or Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service. 2. Definitions Website – the Fest Tickets web portal at https://fest.pp.ua. Service – the ticket sales, event listing, and related services provided via the Website. User or You – any person accessing or using the Website or Service. Organizer – a natural or legal person who registers an account on the Website to create, manage, and sell tickets for an event. Buyer – a person who purchases tickets through the Service (no account required). 3. Account Registration Who Must Register: Only Organizers must create an account to list events and sell tickets. Buyers are not required to register. Registration Process: Organizers provide accurate and complete identification and contact details. Activation follows email verification. Account Security: Organizers are responsible for maintaining confidentiality of their login credentials. All actions performed under an Organizer’s account are deemed to be taken by that Organizer. Suspension & Termination: Fest Tickets may suspend or terminate any Organizer account for breaches of these Terms or provision of false information. 4. User Obligations Organizers must: Ensure all event information (date, time, venue, ticket price, terms) is accurate and up-to-date. Comply with all applicable laws, regulations, and industry standards in the EU. Buyers must: Use the Service solely for lawful ticket purchases. Provide truthful and complete information when placing orders. Adhere to the Organizer’s event rules and policies. 5. Ticket Sales Purchase & Confirmation: Tickets are confirmed once payment is authorized and an electronic ticket is emailed to the Buyer. Buyers must present a valid electronic or printed ticket for admission. Intermediary Role: Fest Tickets acts strictly as an intermediary; we are not party to the contract of carriage or admission between Buyer and Organizer. Transfers & Resales: Any transfer, resale, or exchange of tickets is subject to the Organizer’s own policy and applicable EU regulations on ticket resale. 6. Cancellations, Refunds & Changes Organizer Policies: Each Organizer sets their own cancellation, refund, and exchange policy, clearly stated on the event page. Event Cancellation: Should an Organizer cancel an event, refunds will be processed in accordance with the Organizer’s policy. Fest Tickets will assist in facilitating refunds but is not liable for timely reimbursement. Event Changes: If an event’s date, time, or venue is changed, Organizers must notify Buyers at least 14 days prior to the original event date. Buyers dissatisfied with significant changes may request a refund under the Organizer’s policy. 7. Liability & Disclaimers Disclaimer of Warranties: The Service is provided “as is” without warranties of any kind. Fest Tickets disclaims all representations and warranties, express or implied. Limitation of Liability: In no event shall Fest Tickets be liable for any indirect, incidental, special, or consequential damages arising out of or related to the Service, including but not limited to event quality, attendee conduct, or Organizer performance. Organizer Liability: Organizers bear full responsibility for event compliance, safety, and legal obligations under EU law and the laws of their country of residence. 8. Intellectual Property All content on the Website (text, graphics, logos, images, software) is protected by copyright, trademark, and other intellectual property laws. No content may be copied, reproduced, modified, or distributed without our prior written consent. 9. Data Protection & Privacy Privacy Policy: Our Privacy Policy, available at https://fest.pp.ua/privacy, explains how we collect, use, and protect personal data in compliance with the EU General Data Protection Regulation (GDPR). User Consent: By using the Service, you consent to our processing of personal data as described in the Privacy Policy. Data Sharing: We may share Buyer data with Organizers strictly for order fulfillment, and with authorities if legally required. 10. Modifications to Terms We reserve the right to update or modify these Terms at any time. Changes will be posted here with a new “Last Updated” date. Continued use of the Service after such changes constitutes acceptance of the revised Terms. 11. Governing Law & Dispute Resolution Applicable Law: These Terms are governed by and construed in accordance with EU regulations and the national laws of the Member State in which Fest Tickets is established. Dispute Resolution: Parties shall attempt to resolve disputes amicably.